{"id":37,"date":"2025-11-28T14:18:32","date_gmt":"2025-11-28T13:18:32","guid":{"rendered":"https:\/\/stella-ndrc25.se-formation.fr\/?page_id=37"},"modified":"2025-11-28T16:46:20","modified_gmt":"2025-11-28T15:46:20","slug":"ifc-formation-ndrc","status":"publish","type":"page","link":"https:\/\/stella-ndrc25.se-formation.fr\/","title":{"rendered":"IFC BTS NDRC"},"content":{"rendered":"\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/luna-ndrc25.se-formation.fr\/wp-content\/uploads\/2025\/11\/Image-20-11-2025-a-16.33-1024x577.jpeg\"><\/p>\n\n\n\n<p><strong>FORMATION NDRC<\/strong>&nbsp;Perpignan&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfaf\u00a0<strong>Objectif du BTS ND<\/strong>RC Perpignan <\/h2>\n\n\n\n<p>Former des professionnels capables de g\u00e9rer la relation client sous toutes ses formes : en face-\u00e0-face, par t\u00e9l\u00e9phone, \u00e0 distance et via les outils digitaux.<br>L\u2019alternance permet d\u2019appliquer imm\u00e9diatement les comp\u00e9tences en entreprise.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcda&nbsp;<strong>Les 3 grands blocs de comp\u00e9tences<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1\ufe0f\u20e3 Relation client et n\u00e9gociation-vente&nbsp;<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prospection de nouveaux clients<\/li>\n\n\n\n<li>Gestion et suivi d\u2019un portefeuille clients<\/li>\n\n\n\n<li>N\u00e9gociation commerciale en face-\u00e0-face<\/li>\n\n\n\n<li>\u00c9laboration d\u2019une strat\u00e9gie commerciale<\/li>\n\n\n\n<li>Fid\u00e9lisation et satisfaction client<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2\ufe0f\u20e3 Relation client \u00e0 distance et digitalisation&nbsp;<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion de la relation client via les canaux digitaux : mails, chat, r\u00e9seaux sociaux<\/li>\n\n\n\n<li>Mise en place de campagnes webmarketing<\/li>\n\n\n\n<li>Utilisation de CRM (outils de suivi client)<\/li>\n\n\n\n<li>Gestion d\u2019un service client \u00e0 distance<\/li>\n\n\n\n<li>Animation de communaut\u00e9s en ligne (Community Management)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3\ufe0f\u20e3 Relation client et animation de r\u00e9seaux&nbsp;<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion et animation d\u2019un r\u00e9seau de distributeurs ou de partenaires<\/li>\n\n\n\n<li>Coordination d\u2019un r\u00e9seau commercial<\/li>\n\n\n\n<li>D\u00e9ploiement d\u2019actions en point de vente<\/li>\n\n\n\n<li>Merchandising, implantation produits, op\u00e9rations commerciales<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfeb&nbsp;<strong>Enseignements g\u00e9n\u00e9raux<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Culture \u00e9conomique, juridique et manag\u00e9riale (CEJM)<\/li>\n\n\n\n<li>Culture g\u00e9n\u00e9rale et expression<\/li>\n\n\n\n<li>Langue vivante (souvent l\u2019anglais)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcbc&nbsp;<strong>En alternance : rythme et missions<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rythme variable selon les \u00e9coles (souvent 2 jours \u00e9cole \/ 3 jours entreprise ou 1 semaine sur 2)<\/li>\n\n\n\n<li>Missions possibles :\n<ul class=\"wp-block-list\">\n<li>Commercial terrain<\/li>\n\n\n\n<li>Charg\u00e9 de client\u00e8le<\/li>\n\n\n\n<li>Conseiller client \u00e0 distance<\/li>\n\n\n\n<li>Community manager junior<\/li>\n\n\n\n<li>Assistant commercial \/ assistant marketing<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf93&nbsp;<strong>D\u00e9bouch\u00e9s apr\u00e8s le dipl\u00f4me<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commercial BtoB \/ BtoC<\/li>\n\n\n\n<li>Charg\u00e9 de client\u00e8le<\/li>\n\n\n\n<li>Conseiller commercial \u00e0 distance<\/li>\n\n\n\n<li>Animateur de r\u00e9seaux<\/li>\n\n\n\n<li>Responsable de rayon<\/li>\n\n\n\n<li>Possibilit\u00e9 de poursuivre en licence, bachelor ou \u00e9cole de commerce<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Si tu veux, je peux aussi :<br>\u2705 t\u2019aider \u00e0 faire une lettre de motivation<br>\u2705 t\u2019expliquer une journ\u00e9e type en alternance<br>\u2705 te donner un planning de r\u00e9vision pour le BTS<\/p>\n\n\n\t\t\t<div \n\t\t\tclass=\"wp-block-uagb-google-map uagb-google-map__wrap uagb-block-4a13d7dc     \"\n\t\t\tstyle=\"\" >\n\t\t\t\t<embed\n\t\t\t\t\tclass=\"uagb-google-map__iframe\"\n\t\t\t\t\ttitle=\"Google Map for \"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=21%20rue%20Etienne%20bobo%20Perpignan%20&#038;z=12&#038;hl=en&#038;t=m&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\twidth=\"640\"\n\t\t\t\t\theight=\"300\"\n\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t><\/embed>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.formations-perpignan.ifc.fr\/formation\/bts-ndrc-negociation-digitalisation-et-relation-client\/\">Se diriger sur l&#8217;ifc <\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/stella-ndrc25.se-formation.fr\/index.php\/contact\/\">Nous contacter <\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FORMATION NDRC&nbsp;Perpignan&nbsp; \ud83c\udfaf\u00a0Objectif du BTS NDRC Perpignan Former des professionnels capables de g\u00e9rer la relation client sous toutes ses formes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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